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1-866-283-6003

Hours of Operation


Monday – Thursday
9:00am – 5:00pm Central Time
Fridays
9:00am -4:00pm Central Time
Closed Saturdays & Sundays

Remote Viewing Setup

Instructions

 

RMA Request

Return Merchandise Authorization

Request RMA

 

Installing The CMS Software

Review & Download Footage with CMS

Setting up CMS Address Book

Play Recorded Footage with CMS

Video Review/Download

Setting up VMS Address Book

Remove VMS Password Requirement

Installing VMS Software

VMS PTZ Control, New Feature

What to set on a NEW DVR

How To: Upgrade Firmware At The DVR

How To: Download Video Footage

How To: Upgrade Firmware over Network

How To: Review Recorded Footage

How To: Adjust Recording Frame Rates

How To: Check and Repair faulted hard drives

Rugged Cams DVR NTSC and PAL switches Info

How To Install A New Hard Drive

Hard Drive Initialization

Connecting PTZ Camera to DVR

Connecting DVR to Local Network

How To: Email Alert From DVR Part 1

How To: Configure Motion Area Email Alert Part 2

How To: Schedule Recording and Email Alert Part 3

Mega Stix Install and Cable Requirements

Mega Stix HD-SDi Camera Info

Skinny on the Analog N-SPEX Camera

Rugged Vault All models

Firmware Manual

Auto HD All models

Firmware Manual

Rugged HD 960H

Firmware Manual

Vertex Vault

Vidsafe

 

Rugged HD Manuals

User’s Manual

Download


Mac Viewer Sotware

Download


CMS Pro Central Management System Software

Download


Firmware Upgrades

NOTE: Please make note of DVR settings before upgrading firmware, these settings may change during upgrade process.

NOTE: Please make note of DVR settings before upgrading firmware, these settings may change during upgrade process.

Firmware Version AS

  • 4 Mega HD-SDi Firmware (02/28/2014) Download
  • Download 8 Mega HD-SDi Firmware (02/28/2014) Download
  • Download 16 Mega HD-SDi Firmware (02/28/2014) Download

Firmware Version KS

  • 4 Mega HD-SDi Firmware (02/28/2014) Download
  • Download 8 Mega HD-SDi Firmware (02/28/2014) Download
  • Download 16 Mega HD-SDi Firmware (02/28/2014) Download

960HD Manuals



CMS Central Management System Software

Download

VMS Visual Management System Software

Download

CMS Manual

Download

VMS Manual

Download


Firmware Upgrades

NOTE: Please make note of DVR settings before upgrading firmware, these settings may change during upgrade process.

960HD DVR’s 03/03/2014

Download

Rugged HD Manuals


Firmware Upgrades

NOTE: Please make note of DVR settings before upgrading firmware, these settings may change during upgrade process.

 

Vertex RTH & Vertex Manuals



CMS Central Management System Software

Download

VMS Visual Management System Software

Download

When File Download box comes up press “SAVE”.
Select the directory on your computer where you want the file saved.
Wait for the file to download, after it is complete find the zipped file where you saved it.
Right click and select “Extract ALL”, follow the prompts to extract the files.
Then double click on the “SETUP” icon (it has a white middle and blue bar on top).
Follow the prompts with the Install Shield.


Firmware Upgrades

NOTE: Please make note of DVR settings before upgrading firmware, these settings may change during upgrade process.

How to Upgrade Firmware Download

For DVR’s purchased after 01/01/2011 Serial# starting with 6 or 8 – 7/24/12 – FW will be 8.0 Updated 02/18/14

Download

For DVR’s purchased before 01/01/2011 Serial# starting with SH Firmware 7.0 Updated 02/28/2014

Download


Firmware for the Vertex model DVR’s (not VertexRTH) Firmware for Vertex 8 & 16 Channel 03/06/14

Download

H.8 / H.16 Manuals



  • CMS Central Management System Software Download
  • VMS Visual Management System Software Download

When File Download box comes up press “SAVE”.
Select the directory on your computer where you want the file saved.
Wait for the file to download, after it is complete find the zipped file where you saved it.
Right click and select “Extract ALL”, follow the prompts to extract the files.
Then double click on the “SETUP” icon (it has a white middle and blue bar on top).
Follow the prompts with the Install Shield.


Firmware Upgrades

NOTE: Please make note of DVR settings before upgrading firmware, these settings may change during upgrade process

How to Upgrade Firmware Download

For DVR’s purchased after 01/01/2011 Serial# starting with 6 or 8 – 7/24/12 – FW will be 8.0 Updated 02/18/14

Download

For DVR’s purchased before 01/01/2011 Serial# starting with SH Firmware 7.0 Updated 02/28/2014

Download

 

H.4 Manuals



When File Download box comes up press “SAVE”.
Select the directory on your computer where you want the file saved.
Wait for the file to download, after it is complete find the zipped file where you saved it.
Right click and select “Extract ALL”, follow the prompts to extract the files.
Then double click on the “SETUP” icon (it has a white middle and blue bar on top).
Follow the prompts with the Install Shield.


Firmware Upgrades

NOTE: Please make note of DVR settings before upgrading firmware, these settings may change during upgrade process

How to Upgrade Firmware Download

Newest Firmware – 03/27/14 – H.4Plus ONLY

Download

Firmware – 11/10/10

Download

Firmware – 7/06/10

Download

Firmware Upgrade with Altered Gui (11-19-09)

Download

Firmware Upgrade (8-20-09)

Download

 

 

Rugged Vision Manuals


Fuzion Central Management System Software

Download

When File Download box comes up press “SAVE”.
Select the directory on your computer where you want the file saved.
Wait for the file to download, after it is complete find the zipped file where you saved it.
Right click and select “Extract ALL”, follow the prompts to extract the files.
Then double click on the version for your DVR.

  1. 4 Channel – nView4(070810)
  2. 9 Channel – nView9(070810)
  3. 16 Channel – nView16(070810)

Follow the prompts with the Install Shield.

Rugged Vision Manuals


Remote Software

Download


Latest Firmware

Rugged Vision Firmware Update (4-1-09)

Copy this file to a blank USB stick and put it in the DVR. Then Press Setup / System / Tools / Uprade DVR. Then select flash drive and press Enter on Yes to start the upgrade.

Download

Workhorse Manuals


Central Management System Software

  • Version 20080415_035 Download
  • Quick Viewer Used to play files on computer with CMS Software Download

Firmware Upgrades

NOTE: Please make note of DVR settings before upgrading firmware, these settings may change during upgrade process.

Download NEW Firmware for your DVR (Must Upgrade Central Management System Software as well)


PDAs

must uninstall old version before installing new one List of compatible PDAs that have been tested:

  1. UTStarcom PPC6700 (Windows Mobile 5.0)
  2. HP iPAQ HX 2700 & 2400 – Pocket PC Series (Windows Mobile 5.0)
  3. HP iPAQ HX 2100 & 2110 – Pocket PC Series (Windows CE)
  4. Acer N50 & HP RX3875(Windows Pocket PC 2003)
    Dell Axim x51 (Windows Mobile 5.0)

Central Management System & PDA Manual

Download

 

Manuals


Central Management System Software

Version 20080415_035

Download


Firmware Upgrades

NOTE: Please make note of DVR settings before upgrading firmware, these settings may change during upgrade process.

Download NEW Firmware for your DVR (Must Upgrade Central Management System Software as well)

Sata Drives Only


PDAs

must uninstall old version before installing new one

List of compatible PDAs that have been tested:

 

  1. UTStarcom PPC6700 (Windows Mobile 5.0)
  2. HP iPAQ HX 2700 & 2400 – Pocket PC Series (Windows Mobile 5.0)
  3. HP iPAQ HX 2100 & 2110 – Pocket PC Series (Windows CE)
  4. Acer N50 & HP RX3875(Windows Pocket PC 2003)
    Dell Axim x51 (Windows Mobile 5.0)

Central Management System & PDA Manual

Download

ELX Manuals


ELX 16 Hard Drive replacement instructions

Download


ELX Remote Software

Windows up to XP Windows Vista & 7

User’s Guide

Download

Mini Player

Download

File Converter

converts our “.re3 and .re4” files to other types

Download

Remote Viewing Software

For Auto-HD 2/3/6, Rugged HD, Vertex Vault, Vidsafe, Vertex RTH, H.16/8/4 DVR’s


VMS Visual Management System Software Download

CMS Central Management System Software Download (used only for discontinued DVR’s)

CMS Manual Download

VMS Manual Download


Mac Viewer Software Download

Mack Quick Viewer Download


Discontinued HD-SDI DVR’s

for the HD Megapixel & 2/14 hybrid


Mac Viewer Software Download

CMS Pro Central Management System Software
Updated 07/16/2014

Download

Fortress Series Cameras

Sentry 700 Series Cameras

Incredi Bullet

IR660 - IR120 - IR120 Magnum Cameras

Freezer Camera

LowPro Caamera

Cobra 90

Faceplate Camera

OverC 700

Motion Detector Series Cameras

Neptune Camera

Stainless Steel Sea Dome

Tru Scene / Tru Beam Cameras

Ruff Ride PTZ Camera

Smoke Detector Camera

Stronghold Series Cameras

UIR - Ultimate Infrared Camera